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The knowledge part contains questions about the following areas:

  Basic knowledge of hardware and software with network capabilities

  Assembly, disassembly and launch of client PCs, laptops and printers

  Written and spoken skills in the German language and basic knowledge of the English language

 

The following soft skills will be taken into account for the certification:

 

Important Soft Skills

  Conscientiousness

  Team capability

  Openness for new experiences

  Social compatibility

  Customer orientation     

Helpful Soft Skills

  Conflict capability

  Performance motivation

  Flexibility

  Supporting others

  Willingness to learn

 

 

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