Help Desk Agent

The knowledge part contains questions dealing with the following areas:

  A good knowledge of current operating systems in the client's environment as well as Microsoft Office

  Knowledge of Notes and/or Outlook

  Basic Knowledge of networks

  Knowledge of the common ticket systems

  Ability to identify and qualify disturbances and, subsequently, solve the problems or to delegate them to superiors

  Good knowledge of spoken and written German and English

The following soft skills will be taken into account for the certification: